For Nielene Chand, the sudden shift to remote work at the onset of the pandemic was challenging. Like much of government, her agency was scrambling to roll out platforms and computer equipment to allow for remote work. Nielene, who is president of her local at Canada Revenue Agency, also worried about staying in touch with members who needed her help.
A year later, things have changed. “We’ve adapted to new tools and we’re working as efficiently at home as when we were in the office,” she explained. “Everyone is motivated by a deep sense of service to the public.”